Online store regulations JOYPAC

1. General provisions, contact with the store owner

   1. These regulations (hereinafter referred to as "Regulations") define the rules and conditions for using the JOYPAC online store, operating at https://joypac.eu/.

   2. The owner of the Store is Trendy Świata sp. z o.o. with its registered office at: Wrocławska 18, 55-095 Długołęka, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000332918, NIP: 8951954312 (hereinafter referred to as the "Seller").

   3. The Seller's contact details are as follows:

Contact address: 55-095 Długołęka Wrocławska 18
Email address: shop@joypac.eu
Phone number: +48697031655 (customer telephone support hours - in the Contact tab).
Contact point for communication with EU member states' authorities, the European Commission, the Digital Services Board:

Communication can be conducted in Polish.

2. Technical requirements

   1. To use the Store, it is necessary to have:

      1. a computer or other device with a web browser;

      2. Internet access;

      3. an active e-mail address.

3. Personal data

   1. The administrator of the personal data of the Store's customers is the Seller.

   2. All information about the processing of personal data of customers, as well as other persons using the Store's website, can be read in the Privacy Policy.

4. Conclusion of sales contract, customer account

   1. The Store allows the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:

      1. without registration;

      2. by creating an account in the Store.

In both cases, to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the ordering procedure by selecting the appropriate options (delivery and payment method).

1. 2. Information about products in the Store, i.e., descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.

   3. A condition for placing an order is to fill in all required data in the order form necessary for the performance of the contract and possibly (at the customer's request) also data for generating a VAT invoice.

   4. If the customer decides to create an account in the Store (hereinafter "Account"), registration is a one-time process, and the e-mail address and the password chosen by the customer are the basis for subsequent logins. Details of the digital service of maintaining an Account provided by the Seller are available below in the Account Regulations, which can be found below. The Store also allows logging in to the Account via social media and/or the user's Google account. After logging in to the Account, the customer has access to their order history, and for subsequent orders, they do not need to re-fill the order form with their personal data.

   5. The customer may at any time resign from having an account without incurring any costs. To do this, they should send their resignation to the e-mail address: shop@joypac.eu

   6. The customer's confirmation of the order by clicking the "Buy and pay" button (or another button with the same meaning) means:

      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,

      2. acceptance of the obligation to pay the price of the Goods and their delivery costs.

   7. The sales contract (hereinafter "Agreement") is concluded when the Seller accepts the order for processing (acceptance of the customer's offer), about which the Seller informs via an e-mail confirming the acceptance of the order for processing.

   8. If it is not possible to fulfill the order for Goods (in whole or in part), the Seller will inform the customer - in this case, no Agreement is concluded. The Seller will simultaneously inform the customer about existing possibilities for another way of fulfilling the order, e.g., partial fulfillment of the order or waiting for the Seller to replenish stock. If the order has been paid for by the customer in advance and cannot be fulfilled, the Seller will immediately refund the payments made to the customer (in proportion to the extent of the order cancellation).

   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.

   10. The Store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary for order fulfillment.

   11. The Seller reserves the right to suspend order fulfillment if the customer has provided untrue data or if these data raise reasonable doubts as to their correctness. In such a case, the Seller will (if possible) attempt to contact the customer to verify the truthfulness of the data provided.

2. Prices and payment methods

   1. Prices of Goods are given in Polish zloty (PLN) and as gross amounts, i.e., including VAT.

   2. The cost of delivery of Goods is given separately in the Store's cart, depending on the delivery method chosen by the customer.

   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer during the order placement stage (in the cart).

   4. The Store offers the following payment methods:

      1. bank transfer

      2. instant transfer / Przelewy24

      3. Blik

3. Delivery of goods

   1. Delivery of Goods takes place according to the customer's choice and at the customer's expense:

      1. via DPD Courier at 20.00 PLN and InPost Courier at 16.00 PLN

      2. to InPost parcel lockers at 15.00 PLN

      3. personal pickup is possible on office opening days and hours - Mon-Fri from 8 am to 4 pm

   2. FREE SHIPPING within Poland for orders with a minimum value of 100 PLN (gross amount). The condition required to receive free shipping is that the total value of products in the cart is equal to or greater than 100 PLN gross. Once the required amount is reached, free shipping will be automatically applied during order finalization.

   3. Except for Goods personally collected by the customer, an order is considered fulfilled upon dispatch of the shipment to the customer (entrusting the shipment to a carrier specializing in transport). The exact actual delivery date of the shipment is determined by the carrier.

   4. Goods are sent by the Seller within 3 working days, unless a different date is explicitly stated in the product description when the customer places the order. Detailed fulfillment times are given on the Store's website in the "Order fulfillment time" tab.

   5. The Seller typically handles orders within the Republic of Poland at the costs indicated on the Store's website in the "Delivery time and costs" tab. International shipping is possible at the costs indicated on the Store's website or costs individually agreed with the customer.

4. Withdrawal from the contract

   1. A customer who is a consumer or an entrepreneur, as referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur"), has a statutory right to withdraw from the sales contract for Goods within 30 days of receiving them, without giving any reason, subject to the exceptions mentioned below.

   2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the aforementioned period:

      1. in electronic form to the address:

      2. in written form to the address: ul. Wrocławska 18, 55-095 Długołęka.

   3. The declaration of withdrawal from the contract can be submitted according to the template available here, however, using the template is not obligatory. The Seller will promptly send the customer an e-mail confirmation of receipt of the declaration of withdrawal from the contract.

   4. Subsequently, within the next 14 days, the customer should send the returned Goods to the postal address ul. Wrocławska 18, 55-095 Długołęka, at their own expense.

   5. The Seller will promptly, no later than 14 days from receiving the declaration of withdrawal from the contract, refund to the customer:

      1. the price of the Goods;

      2. the costs of the original shipment of the Goods to the customer according to the cheapest ordinary method of delivery offered in the Store.

   6. The Seller may withhold the refund until it receives the Goods back, or at least the customer provides the Seller with proof of sending the goods back.

   7. The refund will be made using the same payment methods as those used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.

   8. The customer is liable for any diminished value of the returned Goods if, before submitting the declaration of withdrawal from the contract, they used the Goods in a way other than necessary to ascertain the nature, characteristics, and functioning of the item.

5. Exceptions to the right of withdrawal from the sales contract for Goods

   1. The right to withdraw from the contract does not apply to contracts for the supply of Goods:

      1. non-prefabricated, manufactured according to the consumer's / Privileged Entrepreneur's specifications or serving to satisfy their individualized needs (personalized goods);

      2. perishable or with a short shelf life (perishable goods);

      3. delivered in sealed packaging, if the packaging has been opened by the customer, and the goods cannot be returned after opening the packaging due to health protection or hygiene reasons (goods packaged for hygiene reasons);

      4. audio or visual recordings or computer programs supplied in a sealed package (e.g., CD) if the package has been opened after delivery;

      5. which, after delivery, due to their nature, become inseparably combined with other goods (e.g., building materials if used);

      6. newspapers, periodicals, or magazines, with the exception of subscription contracts (paper press);

      7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract;

      8. alcoholic beverages whose price was agreed upon at the conclusion of the sales contract, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.

6. Complaints

   1. The Seller is obliged to deliver Goods to the customer that are compliant with the Agreement.

   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable on the principles resulting from the Civil Code.

   3. Complaints can be submitted:

      1. in electronic form to the address: shop@joypac.eu

      2. or in written form to the address: ul. Wrocławska 18, 55-095 Długołęka.

   4. The Seller will process the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.

   5. In case of dissatisfaction with the Seller's handling of the complaint, the consumer and Privileged Entrepreneur may (regardless of ordinary court proceedings) also use out-of-court methods for resolving complaints and pursuing claims.

   6. For this purpose, you can:

      1. contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute,

7. seek assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,

8. use the ODR platform (Online Dispute Resolution), which is used for online dispute resolution between consumers and businesses, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,

9. apply to a permanent consumer arbitration court for resolution of a dispute arising from a concluded contract.

The Seller will promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided the Seller with an e-mail address). The Seller will consider the Appeal in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the Appeal.

1. 7. Any person visiting the Store has the right to submit a notification to the Seller (hereinafter "Notification") if they believe that illegal content, as defined by the Digital Services Act (DSA), or content contrary to the Regulations has been posted in the Store within a Review. Notifications should be submitted electronically to the address:

   8. The Seller will promptly confirm receipt of the Notification electronically. The Seller will consider the Notification within 14 days of its receipt, providing justification. From the Seller's decision regarding the Notification, the person who submitted it may appeal in accordance with the principles described in point X. 6 of the Regulations.

   9. In case of dissatisfaction with how the Seller resolved the Appeal, the person who submitted the Appeal has the option to use out-of-court dispute resolution methods, as referred to in the Digital Services Act (DSA).

   10. The Seller is not responsible for Reviews posted in the Store by customers, provided that:

       1. they are unaware that the Review contains illegal content;

       2. they promptly take appropriate action to remove or disable access to illegal content once such knowledge or notification is obtained, in particular, the Seller promptly addresses Notifications.

2. Final Provisions

   1. Polish law applies to Contracts concluded in the Store. The contract is concluded in Polish.

   2. None of the provisions of the Regulations excludes or in any way limits the rights of the consumer (and privileged entrepreneur) arising from legal provisions.

   3. The Seller may amend the Regulations at any time, provided that such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Digital Service Agreements or Electronic Service Agreements, as well as in the case of (ii) customers with an Account in the store - the customer will be notified of the change in the Regulations and the possibility of not accepting the new content.

   4. These Regulations are effective from June 19, 2024.

Account Regulations
in the JOYPAC store

1. General Provisions, Contact with the Seller

   1. These account regulations (hereinafter "Account Regulations") define the rules and conditions for using a customer account (hereinafter "Account") in the JOYPAC online store (hereinafter "Store").

   2. These Account Regulations constitute the regulations for an electronic service within the meaning of the Act on the provision of electronic services. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The Account management service is free of charge.

   3. The Account Regulations supplement the Store Regulations. In matters not regulated by the Account Regulations, the provisions of the Store Regulations apply to this service.

   4. The Seller's contact details for matters concerning the Account service are the same as for the Store:
      55-095 Długołęka Wrocławska 18
      e-mail: shop@joypac.eu
      tel.: +48697031655

2. Technical Requirements and Account Service Functionalities

   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. of the Store Regulations.

   2. By using the Account, the Store customer has the possibility to:

      1. save and store their personal data (including delivery address) in the Account, which allows for subsequent purchases in the Store without having to re-fill the address form,

      2. view their order history,

      3. view the status of their order fulfillment.

3. Account Service Agreement, Withdrawal from the Agreement, Account Cancellation

   1. The creation of an Account by a customer is equivalent to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may cancel their Account at any time without giving a reason. To do so, they should contact the Seller electronically at . The customer also has the statutory right to withdraw from the Account service agreement within 14 days of its conclusion.

4. Complaints

   1. Towards consumers and privileged entrepreneurs, the Seller is responsible for the conformity of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is responsible under the principles arising from the Civil Code.

   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided in points IX. 3-5 of the Store Regulations.

   3. In case of dissatisfaction with the Seller's handling of a complaint, there is also the possibility of using out-of-court methods of complaint resolution and claims enforcement, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.

5. Personal Data

   1. Full information on the processing of personal data of Store customers, including for the purpose of maintaining an Account, can be found in the Privacy Policy.

6. Changes to the Account Regulations

   1. The Seller may amend these Account Regulations in accordance with the principles set out in point XI. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the Account service agreement (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
in the JOYPAC store

1. General Provisions, Contact with the Seller

   1. These newsletter regulations (hereinafter "Newsletter Regulations") define the rules and conditions for the provision of the newsletter service by the Seller (hereinafter "Seller") – owner of the JOYPAC online store (hereinafter "Store").

   2. The newsletter consists of periodic electronic messages sent by the Seller to the e-mail address of a person who has given their marketing consent (hereinafter "Subscriber"). These messages primarily contain commercial information about the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store (hereinafter "Newsletter").

   3. These Newsletter Regulations constitute the regulations for an electronic service within the meaning of the Act on the provision of electronic services. The Newsletter service is an additional and ancillary service in relation to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.

   4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated by the Newsletter Regulations, the provisions of the Store Regulations apply to this service.

   5. The Seller's contact details for matters concerning the Newsletter service are the same as for the Store:
      55-095 Długołęka Wrocławska 18
      e-mail: shop@joypac.eu
      tel.: +48697031655

2. Technical Requirements and Newsletter Service Functionalities

   1. To use the Newsletter service, it is necessary to have:

      1. a computer or other device with software that allows receiving e-mail messages,

      2. an active e-mail address,

      3. access to the Internet.

   2. By using the Newsletter, the Subscriber has the opportunity to receive e-mail messages from the Seller containing, among others:

      1. information about new products and promotions in the Store,

      2. discount codes and/or information about other special benefits for Newsletter subscribers,

      3. other content related to the Store's and Seller's activities, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.

   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the sending time and the content of commercial information included in the Newsletter.

3. Newsletter Service Agreement, Withdrawal from the Agreement, Newsletter Unsubscription

   1. The conclusion of the Newsletter service agreement can take place:

      1. when a person visiting the Store fills out the appropriate form on the Store's website, providing their e-mail address to which they wish to receive commercial information,

      2. when placing an order in the Store – when the customer in the Store's shopping cart expresses consent to receive commercial information by checking the appropriate checkbox.

   2. The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or another benefit for the subscriber, related to the store's operations (e.g., one-time free delivery of Goods) (hereinafter "Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.

   3. The Bonus is delivered to the Subscriber's e-mail address provided during subscription, immediately after the conclusion of the Newsletter service agreement. The Bonus is provided in an appropriate digital form (e.g., a link allowing download of an e-book, a discount code, a code to be entered in the appropriate field of the Store's shopping cart to receive free delivery).

   4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without giving a reason. To do so, they should:

      1. click on the appropriate link contained in each message sent as part of the Newsletter, or

      2. contact the Seller electronically.

   5. The Customer also has a statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.

   6. The Seller may cease providing the Newsletter service at any time, of which all Subscribers will be notified.

   7. If a Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller (with additional prior notice) will cease providing the Newsletter service to that Subscriber.

4. Complaints

   1. Towards consumers and Privileged Entrepreneurs, the Seller is responsible for the conformity of the Newsletter service with the agreement in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is responsible on the principles resulting from the Civil Code.

   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Shop Regulations.

   3. In case of dissatisfaction with the way the complaint is handled by the Seller, it is also possible to use out-of-court methods of complaint resolution and claim assertion, in accordance with the procedure described in points IX. 6-7 of the Shop Regulations.

5. Personal data

   1. Full information on the processing of customers' personal data, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.

6. Changes to the Newsletter Regulations

   1. The Seller may make changes to these Newsletter Regulations on the principles indicated in point XI. 3 of the Shop Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, they may terminate the Newsletter service agreement with 14 days' notice (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in point III.3. of the Newsletter Regulations).